Online casino troubleshooting: website, loading and game problems

The most common causes are an unstable internet connection, an outdated link, your browser, or a VPN, ad blocker or network filter that blocks the site. Work through these checks in order:

1. Test your connection by opening another website.
2. Type oria.be directly into the address bar instead of using an old bookmark.
3. Try a private window, another browser (Chrome, Firefox, Edge or Safari) or another device.
4. Turn off any VPN, ad blocker, parental control or workplace filter, as these can block online casino websites.
5. Clear your browser cache and cookies, then restart the browser.How do I clear my cache and cookies?

If the website still won’t open, contact Customer Care and describe what you see. For your security, only use the official address, oria.be, and avoid suspicious links.What should I include when I report a problem?

A 404 error means the page you’re trying to open can’t be found at that web address, usually because it was moved or removed, or because the link is outdated or mistyped. The rest of the website is not necessarily down.

To find the page you need:

1. Go to the homepage: type oria.be directly into your browser and navigate from there.
2. Check the web address for typing errors, missing characters or an incomplete URL.
3. Avoid old links: a link in an old email, message or bookmark may no longer lead to the right page.
4. Reload the page or open it in a private window.How do I clear my cache and cookies?

If the whole website won’t open, see Why can’t I open the Oria website? If you keep getting a 404 error on a page that should exist, contact Customer Care with the URL and a screenshot.What should I include when I report a problem?

1. Test your connection: stable Wi-Fi, 4G or 5G is best for slots and live casino games.
2. Close other tabs or apps using bandwidth (like streaming or downloads).
3. Delete your browser cache and cookies.How do I clear my cache and cookies?
4. Change to another browser or switch from Wi-Fi to mobile data.
5. Restart your device to free up its memory.

Still slow? Tell Customer Care which page or game is affected.How can I contact Oria Customer Care?

Open your browser’s settings and delete the cached files and cookies. It takes less than a minute and is the first thing to try when a page won’t load properly, a casino game won’t open or you keep getting logged out.

Steps per browser

• Google Chrome (computer): menu ⋮ → Delete browsing data → tick “Cached images and files” and/or “Cookies and other site data” → Delete data.
• Chrome (Android): menu ⋮ → Delete browsing data → same options.
• Microsoft Edge: menu … → Settings → Privacy, search and services → Clear browsing data.
• Mozilla Firefox: menu ☰ → Settings → Privacy & Security → Cookies and Site Data → Clear Data.
• Safari (Mac): Safari → Settings → Privacy → Manage Website Data → Remove All. To clear the cache only: Safari → Settings → Advanced → tick “Show features for web developers”, then Develop → Empty Caches.
• Safari (iPhone / iPad): Settings → Apps → Safari → Clear History and Website Data.

Good to know

The cache stores temporary files such as images and scripts, while cookies store your session: clearing cookies logs you out. Most browsers let you search for a specific site in the cookie settings and remove just that one. Afterwards, close your browser completely, reopen oria.be and log in again. Your account, balance and game history are not affected.

Most loading problems come from stored data, a blocker or an unstable connection, and the quickest fixes are to reload the page, log out and back in, or try another network or browser.

1. Reload the page, close the game tab, then log out and log in again.
2. Open a different game. If it works, the first title may simply be having a temporary hiccup.
3. Change network by switching between Wi-Fi and 4G/5G, or restart your router.
4. Try a private browsing window so stored data can’t get in the way.

Checks for your browser and device:

• Install the newest version of Chrome, Edge, Firefox or Safari.
• Delete the cache and cookies, then restart the browser.How do I clear my cache and cookies?
• Turn off ad and tracking blockers, as they can stop games from loading.
• Allow pop-ups and JavaScript on the website.
• Free up storage, and disable extreme battery or data-saving modes that can interfere with games.

Still not opening? Contact Customer Care from your player account and send the details listed in What should I do if a casino game freezes or shows an error?How can I contact Oria Customer Care?

Reload the page and reopen the game. If other games run fine, the fault is probably limited to that one title.

These steps usually clear it up:

1. Close the game tab, then log out and back in.
2. Open a different game to see whether the problem is specific to one title.
3. Open Oria in a private browsing window, which avoids stored data that may be causing the glitch.
4. Update your browser, then clear the cache and cookies saved for Oria.How do I clear my cache and cookies?
5. Pause any ad or tracking blocker for the site, and allow pop-ups and JavaScript.
6. Switch off any VPN or proxy.
7. Change networks (Wi-Fi to mobile data, or the other way round), or restart your router.
8. Check that your device clock is set to automatic and that you have enough free storage and battery.

Still stuck? Contact Customer Care from your player account with the details below, and we’ll examine the logs, work with the game studio when needed and add any missing result to your Wallet once it’s confirmed.How can I contact Oria Customer Care?

• The date and time of the problem, with your time zone
• The game name and its provider (for example Pragmatic or Evolution)
• Your stake and the result you expected, if relevant
• The Round ID, Game ID or hand reference from your game history
• A screenshot or short screen recording
• Your device, operating system, browser and version
• Your connection type and internet provider
• The fixes you already tried

For maintenance, because of a technical issue or while its provider rolls out an update. Normally it returns as soon as the work is finished.

In the meantime, try again a bit later or play another title from the catalogue. If the game stays out of reach or shows a specific error, contact Customer Care with the exact game name and, if possible, a screenshot.What should I include when I report a problem?

Usually not. Our servers store the state of the game, so your bet or spin is settled as soon as your connection returns.

After you reconnect:

1. Reopen the game and reload it.
2. Look in your game history for the result of your last bet or spin.Where can I see my game history?
3. If it isn’t there, contact Customer Care from your player account with a screenshot, the game name and the time of the interruption.What should I include when I report a problem?

We’ll verify it on our side and correct your balance if needed.

Contact Customer Care with the details and we’ll investigate. A technical fault never makes your funds or credits vanish for good, because our systems keep a record of every round.

What helps us most:

• A screenshot or screen recording of the problem, ideally showing your balance, the game and the time
• The game name, your stake and the moment it happened
• Your username

Our technical team checks the server logs and, if necessary, reverses the round. We then restore your correct balance or compensate you accordingly, and keep you informed along the way.How can I contact Oria Customer Care?

First, refresh the game, check your transaction history in your Wallet and wait a few minutes, because a technical delay can hold back the balance update.

1. Refresh the game page, then open Wallet → Transaction History.
2. Check the in-game history, if the game has one, and note the Round ID.Where can I see my game history?
3. Close the game and sign in again.
4. Wait a few minutes: some adjustments only post after a synchronisation.

If your winnings are still missing, contact Customer Care with the details listed in What should I do if a casino game freezes or shows an error?, plus your stake, the win you expected and your balance at that moment.

We study the logs, contact the game provider where needed and credit your Wallet once the round is confirmed.How can I contact Oria Customer Care?

It can be rejected when it doesn’t reach the game in time or isn’t accepted. The stake is then not taken and you don’t take part in that round, so no winnings can be awarded, as there was no valid bet.

Common reasons:

• Your connection dropped or became unstable.
• The betting window had already closed.
• The game didn’t accept the bet.
• A temporary technical issue occurred.

If you think your stake was deducted even though the bet was rejected, contact Customer Care with the game name, the date and time, and the stake amount, and we’ll review the round.What should I include when I report a problem?