Contacting Oria Customer Care

Use the contact form on the website or email [email protected]. For account or security questions, contact us from your player account. Customer Care is available Monday to Friday from 08:00 to 22:00 and at weekends from 09:00 to 18:00 (Belgian time), in Dutch, French and English, with an average response time of 2 hours.

• Contact form: click the contact icon in the site header of the Oria website and send your request through the form.
• Email: write to [email protected], ideally from the address linked to your Oria account so we can identify your profile faster.Why must I contact you from the email address on my account?

To help us resolve your question quickly, tell us what happened, add the date and time if relevant, quote any error message and attach a screenshot for technical problems. For response times, see How fast does Customer Care reply?What should I include when I report a problem?

No, but it’s easy to reach us through the contact form or by email.How can I contact Oria Customer Care?

For questions about your account, contact us from your player account whenever you can: it helps us identify your account and help you securely.Why must I contact you from the email address on my account?

Dutch, French and English. Pick the language you’re most at ease with and our team will reply in it.How can I contact Oria Customer Care?

During service hours, we aim to reply within about 2 hours. Depending on the volume of requests or the complexity of your case, it can sometimes take longer, but you can expect a response within 24 hours.

Our service hours (Belgian time) are:

• Monday to Friday: 08:00 to 22:00
• Saturday and Sunday: 09:00 to 18:00

To get an answer faster, put all the relevant details in your first message and attach a screenshot if you’re reporting a technical problem. How to reach us:What should I include when I report a problem?How can I contact Oria Customer Care?

A clear description of what happened, the exact date and time, any error message you saw and a screenshot. The more precise your first message is, the faster we can investigate.How can I contact Oria Customer Care?

If the problem happened while playing a game, also give us:

• The exact game name
• Your stake
• Your balance at the time, if you know it
• For more game problems, see What should I do if a casino game freezes or shows an error?

These details help us find the right activity and avoid needless back-and-forth.