Creating and managing your Oria account

Click “Register” on oria.be and sign up with itsme®, which verifies your identity instantly, or register manually and upload an identity document. Registering is free and takes a few minutes.Is it free to create an account at Oria?

With itsme® (fastest)

1. Click “Register” on oria.be.
2. Choose itsme® and confirm on your phone.
3. Your identity is verified on the spot and your account is ready.

itsme® fills in your details and completes verification in one step, with no documents to upload. It also activates itsme® login straight away, so you don’t need a password.Can I log in with itsme® instead of a password?

Manually

1. Click “Register” and enter your details. They must match your identity document exactly.
2. Choose a username and password, and validate your email address.
3. Go to My Account → My documents, select the document type and upload a clear photo of it.
4. Our team reviews it and validates your account within 1 working day at most.How long does it take for my account to be validated?

Accepted documents: Belgian identity card (eID), passport, residence permit or driving licence.

Conditions to open an account

• You are 21 or older.What is the minimum age to play at an online casino in Belgium?
• You live in Belgium.
• You are not registered in EPIS, the national exclusion register.What is EPIS and why does Oria check it?
• You have only one account.Can I have more than one online casino account at Oria?

Verify straight after registering: your account must be verified before you can play, deposit or withdraw. This is a legal requirement.How do I verify my account at Oria?

Yes, creating an account is free, with no subscription or membership fee. You only spend money when you choose to play for real with funds you deposited yourself.

What is free

• Registering and verifying your account
• Trying games in demo mode with virtual credits

What you pay for

Real money play: your bets come out of the balance you top up yourself. For the minimum deposit and the weekly limit, see What is the minimum deposit at Oria? and How much can I deposit per week at Oria?

No hidden costs

Oria charges no commission on deposits or withdrawals, and there’s no tax on your winnings.Do I pay tax on casino winnings in Belgium?

Registration is blocked if you already have an account, if you’re registered in EPIS, if you’re under 21, or if your itsme® registration failed. The message or page you see tells you which one applies.

“Email address already in use”

You already have an account. Belgian law allows only one account per person, so recover access instead of creating a second one.Can I have more than one online casino account at Oria?

You’re redirected to the EPIS page

You’re registered in EPIS, the Belgian Gaming Commission’s national exclusion register, and registration is blocked as soon as we receive the Commission’s answer. This is a legal protection that Oria can’t lift: only the Gaming Commission can, through the procedure on its own website.What is EPIS and why does Oria check it?

You’re under 21

The legal age for online casino games in Belgium is 21, no matter your country of residence.What is the minimum age to play at an online casino in Belgium?

Registration via itsme® failed

This happens occasionally and usually works on a second attempt. If it keeps failing, register manually by uploading your identity document.How do I sign up at Oria?

Something else? Send Customer Care the exact error message and the step where it appears.What should I include when I report a problem?

No, Belgian law allows only one player account per person at Oria, even if you no longer use your first account or can’t get into it.

This rule keeps your deposits, withdrawals and limits linked to a single profile. If you can’t access your existing account, don’t register a new one:

• If you forgot your password, select “Forgot password?” on the login page.How do I set a new password?
• If you no longer have access to the email address on your account, contact Customer Care and we’ll help you recover it.What if I can’t access my registered email address anymore?

No, a player account is strictly personal and may only be used by the verified person it is registered to.

Never:

• Log in to someone else’s account, even with their permission
• Share your own login details
• Request or collect a withdrawal on behalf of another player

The rule protects the account, personal data and payments, and lets the identity and security checks work properly. If the account holder forgot their login details, they can use “Forgot password?” Think someone is using an account without permission? Contact Customer Care immediately.How do I set a new password?How can I contact Oria Customer Care?

Reset your password first: select “Forgot password?” on the login screen and follow the link in the email. Most login problems come from a forgotten password, a typing error or a connection setting.How do I set a new password?

If resetting doesn’t help, check the following:

• Caps Lock is off and your email address is typed correctly.
• You’ve tried another browser, such as Chrome, Edge, Firefox or Safari.
• You’ve cleared your cache and cookies and restarted the browser.How do I clear my cache and cookies?
• Any VPN or proxy is switched off.
• On a phone, data saving mode is turned off.

Still locked out? Contact Customer Care with your username or email address, a description of what happens (including any error message or screenshot) and the device you’re using.What should I include when I report a problem?

Yes, you log in with your email address and password, so you don’t need your username to access your account.

Once you’re logged in, your username appears at the top of the screen on desktop, or in the account menu on mobile. If you can’t remember which email address you registered with, contact Customer Care and we’ll help you regain access securely.How can I contact Oria Customer Care?

Go to the “Forgot password?” page (https://oria.be/en/forgot-password), enter your email address and open the secure reset link we send you. The whole process takes about a minute.

1. Follow the instructions on screen. The link in the email only works for a short time, so open it right away.
2. Create a new password. Once it’s saved, you can log in immediately.

Good to know:

• No email? Check your spam or junk folder, and make sure you entered the address you registered with.
• Choose a strong password that you haven’t used on any other website.
• Still no email after a few minutes? Contact Customer Care.How can I contact Oria Customer Care?

Yes, choose itsme® on the login screen and confirm the request on your phone. If you registered another way, you first need to link itsme® to your account.

How to link itsme®

1. Log in and open My Account → My profile.
2. Sync your account with itsme®.
3. From then on, log in with itsme®.

If you registered with itsme®, it’s already active and there is nothing to set up.

Why use itsme®? It’s the Belgian digital ID app, recognised by the government and the Gaming Commission. Each login is confirmed on your phone, so there’s no password to remember, and your credentials stay inside the secure itsme® environment, so we never see them.

If itsme® doesn’t work, update the app, check that your mobile number is linked to your itsme® account and try again. In the meantime, you can log in with your email address and password.

No, your password is strictly personal and confidential, so Customer Care can’t see, retrieve or change it. Only you can create a new one.

If you forget it or want to change it, use “Forgot password?” on the login page, and we’ll send a secure reset link to the email address linked to your account.How do I set a new password?

Never share your password with anyone: Customer Care will never ask you to send it.

Log in, go to My Account → My documents and select “Resend verification email”. The new email arrives within a few minutes.

If your email address isn’t validated yet, the option appears there. Before you request another email:

• Check your spam or junk folder, where automated emails often land.
• Make sure the address in your profile is spelled correctly.
• Add [email protected] to your contacts so our emails reach your inbox.

Still nothing, or is the address wrong? Contact Customer Care and we’ll sort it out.How can I contact Oria Customer Care?

Follow these three steps:

1. Log in and go to My Account → My profile.
2. At the bottom of the page, switch off “I agree to receive communications from Oria”.
3. Click “Save my profile”.

This only stops marketing communications. You will still receive essential service emails, such as account verification, payout confirmations, security alerts and legal notices, because we are required to send them. Not receiving any emails at all? See Why am I not receiving emails from Oria?

Yes, most details can be updated in My Account → My profile: edit them and click “Save my profile”. Your name, date of birth, national register number and country of residence are locked, because they’re tied to the identity document used to verify your account.

If you spot a mistake in one of the locked details, see How do I correct incorrect details after I registered? We may ask you to confirm your identity first.

Contact Customer Care from the new email address you want to link, together with a clear copy of the front and back of your valid identity card.How can I contact Oria Customer Care?

The request must come from the new address and include both sides of your valid identity card. Once we have both, we can start the change, and if a further security check is needed, we’ll tell you exactly what to send.Why am I asked for an extra identity check?

No longer have access to your old address? See What if I can’t access my registered email address anymore?

Contact Customer Care from the new email address you want to use and include proof of your identity: we can help you switch to a new address securely.How can I contact Oria Customer Care?

Include:

• A clear copy of the front of your valid identity card
• A clear copy of the back of your identity card
• A clear selfie holding the identity card next to your face, with your face and the document both visibleWhat’s the best way to photograph my ID for verification?

Once we have the request and the required identification from the new address, we can begin the email change. If an extra security check is needed, we’ll tell you exactly what to send. For more about this change, see How do I change the email address on my account?

Start by checking your spam or junk folder. If you still can’t find our emails, contact Customer Care from your player account.How can I contact Oria Customer Care?

There can be several reasons. For instance, you may have opted out of certain communications in the past, or you may not have agreed to receive our newsletter. Once we receive your message, our team can check your account and our systems to find out why our emails aren’t reaching you, and tell you what to do next.How do I unsubscribe from marketing emails?

Waiting for a verification email specifically? See How do I get a new verification email?

Because it’s an important security check. It helps us confirm who we’re talking to and stops account details from being shared with the wrong person.

If you write from a different address, we may be unable to discuss personal account details until your identity has been verified. No access to your registered email anymore? See What if I can’t access my registered email address anymore?

Contact Customer Care from your player account so we can review what can be corrected. We’ll need to verify your identity first.How can I contact Oria Customer Care?

Send us:

• Exactly which details are wrong
• A clear copy of the front and back of your valid identity card
• A clear selfie holding the identity card next to your face, with your face and the document both visibleWhat’s the best way to photograph my ID for verification?

Once we have your request and the required verification, we’ll review the details and tell you the next step for correcting them, where possible. Which details can you edit yourself? See Can I change my personal details on my account?

Choose a strong, unique password, turn on itsme® login, never share your login details and only play on the official website. Oria adds protections of its own, but account security works best as teamwork.

What Oria does

• Providing encrypted connections (HTTPS) across the whole site
• Continuously monitoring fraud
• Verifying your identity before you can play, deposit or withdraw
• Performing additional checks on sensitive actions, such as closing your account

What you can do

• Use a password that you don’t use anywhere else.
• Enable itsme® login in My Account → My profile: there’s no password to steal, and every login is confirmed on your phone.Can I log in with itsme® instead of a password?
• Avoid public Wi-Fi when you log in or make payments.
• Ignore suspicious messages claiming to come from Oria. We will never ask for your password.

Received a message you’re unsure about? Forward it to [email protected] and we’ll check it. If you think someone has accessed your account, change your password immediately.What should I do if I think my account has been hacked?

Change your password right away and contact Customer Care.How do I set a new password?How can I contact Oria Customer Care?

1. Change your password immediately via “Forgot password?” or the reset page: https://oria.be/en/forgot-password
2. Never give passwords, identity documents or bank details to anyone who claims they can recover your account.
3. Contact Customer Care straight away and describe what you noticed.
4. Be prepared for an additional identity check so we can confirm the account is yours.Why am I asked for an extra identity check?
5. If you spot unauthorised financial transactions, contact your bank at once as well.
6. If you believe you’re a victim of fraud, you can also report it to the police.

We’ll review the account activity and take the right steps to help secure your account. For tips to prevent this, see How can I keep my online casino account secure?

It can be for several reasons, and the exact one depends on the account and the checks involved. To find out what happened, contact Customer Care.How can I contact Oria Customer Care?

We’ll review the status and explain what we’re able to share about the restriction, along with any next step that applies to you. Common situations are explained in What is EPIS and why does Oria check it? (EPIS) and Why can’t I make a deposit all of a sudden?

Contact Customer Care from your player account and include proof of your identity. We check the request first, then close the account and confirm it by email. Closing your account ends it permanently, unlike self-exclusion, which blocks it for a limited period.How can I exclude myself from gambling in Belgium?How can I contact Oria Customer Care?

To make sure the request really comes from you, send:

• A valid Belgian identity card, passport or residence permit (a driving licence can’t be accepted)
• A clear selfie of you holding the document, front side visibleWhat’s the best way to photograph my ID for verification?

Once your identity is confirmed, we proceed with the closure and confirm it by email. Some data is kept for up to 10 years, as required by law. For what happens to your data, see Will I lose my personal data when I close my Oria account?

Want to cut back or stop gambling instead? Our responsible gaming tools remain available without you having to close your account for good.What responsible gaming tools does Oria have?

No, your data is archived securely for as long as the law requires and then deleted permanently. Some information must legally be kept for up to 10 years for anti-fraud and licensing reasons, and the GDPR and Belgian gaming rules protect your privacy throughout.

To find out what data we hold, or when it will be erased, contact Customer Care from your player account.

Identity check

Because these requests give access to personal data, we confirm your identity first. You’ll need to provide one of the following:

• Your Belgian identity card (both sides)
• A valid passport
• A residence permit

A driving licence can’t be accepted for this request. We’ll also ask for a photo of you holding the document, so we can be sure nobody but you can access or change your data.

Want to close your account? See How can I close my Oria account for good?