Withdrawals at Oria: how payouts work

Log in, open your Wallet, go to the withdrawal section, enter the amount (minimum €15), choose how you want to be paid and confirm your request. Allow generally 2 working days for processing, then 1 to 3 working days depending on your bank.

You can be paid by bank transfer to your own verified bank account (the standard route) or by PayPal, if you’re eligible.Why can’t I withdraw with PayPal?

Before your first withdrawal, your account must be verified, and your IBAN must be verified and in your own name. You can add and verify an IBAN in My Account → My profile.How do I change the bank account (IBAN) I use for withdrawals?

For processing times, see How long does a payout take? For faster payouts, see What is Instant Payout and am I eligible? If you can’t withdraw, see Why can’t I withdraw my winnings?

Go to My Account → My profile, add your new bank account in the Bank Account Number section and verify it. A new IBAN must be verified before you can request a payout to it.

1. Log in and open My Account → My profile.
2. Scroll to the Bank Account Number section at the bottom.
3. Choose the option to use a new bank account, then click “Add your bank account number”.
4. Verify the account, instantly (if your bank supports it) or manually.How can I verify my bank account instantly?Where can I verify my bank account manually if my bank doesn’t support instant verification?

In the same section, you can choose which account is your default and delete one you no longer use. The account must be in your own name, because payouts to third parties aren’t possible.Can I use someone else’s bank account for deposits or withdrawals?

For a standard bank transfer withdrawal, there is no maximum amount, as long as it’s sent to a verified bank account in your own name. Only Instant Payout has a cap. Whichever payout method you use, the minimum is €15 per withdrawal.

Limits per payout method:

• Bank transfer: no maximum amount. Each withdrawal is checked by our finance team before it’s processed.
• Instant Payout: up to €3,000 and up to 3 requests per day.What is Instant Payout and am I eligible?
• PayPal: available if you’re eligible.Why can’t I withdraw with PayPal?

For processing times, see How long does a payout take?

The most common reason is that your winnings don’t come from a PayPal deposit. You can only withdraw via PayPal what you won from a PayPal deposit. If you deposited another way, your payout has to follow a different route.

If PayPal isn’t offered as a payout option, or your request is declined, also check:

• The amount: the minimum withdrawal is €15.
• Your country: PayPal can’t be used for withdrawals everywhere.

You can still withdraw by bank transfer to your own verified bank account.How do I cash out my winnings from Oria?

Once your account is verified, payout requests are usually processed within 2 working days of your request, and the money then takes another 1 to 3 working days to show on your bank statement, depending on your bank. Weekends and public holidays are not counted.

You receive a confirmation email as soon as your payout is approved.

A payout can take longer if we need an extra check, such as proof that the bank account is yours. It only exists to make sure your money reaches you and nobody else.What does a “pending” withdrawal mean?

Eligible for Instant Payout? Then your withdrawal is validated instantly. How quickly the money reaches your account then depends on your bank.What is Instant Payout and am I eligible?

Still no payout more than 5 working days after your confirmation email? Contact Customer Care with your username and the date of your request.What should I include when I report a problem?

“Pending” means your withdrawal request has been received and is awaiting validation by our team before the money is sent. It’s a standard step that makes sure your payout goes to the right person and complies with Belgian anti-money laundering rules.

Once the request is validated, its status changes and you receive a confirmation email. For processing times, see How long does a payout take?

A payout stays pending for longer if we need an additional document. If so, we’ll contact you by email and the payout resumes as soon as we receive it.

Changed your mind? As long as the request hasn’t been processed, you can cancel it yourself from your Wallet.Can I cancel a withdrawal request?

With Instant Payout, your withdrawal is validated instantly and automatically, instead of within days. How quickly the money then reaches your Belgian bank account depends on your bank. You qualify when you meet all five conditions below, and there’s nothing to switch on.

• You have a verified Belgian bank account in your own name.
• You’ve played more than you’ve deposited.
• You request no more than €3,000 per day.
• You make no more than 3 requests per day.
• Your withdrawal IBAN is the same as your deposit IBAN.

If you don’t meet one of the conditions, your withdrawal simply takes the regular route.How long does a payout take?

Good to know: Instant Payout only works with Belgian bank accounts, and instant verification is the quickest way to get your IBAN ready.How can I verify my bank account instantly?

Yes, as long as it hasn’t been processed yet. The amount goes straight back to your balance.

1. Log in and open your Wallet.
2. Go to your withdrawal history and find the request.
3. If a “Cancel” button is showing, click it.
4. Your balance is restored immediately.

Once our finance team has approved or processed the payout, it can no longer be cancelled, because the money is already on its way to your bank or PayPal account. For anti-money laundering reasons, a transaction in progress can’t be recalled. If you’ve changed your mind, act quickly: for processing times, see How long does a payout take?

Either your account isn’t fully verified, your IBAN isn’t verified or isn’t in your own name, or the amount falls outside the limits shown on the withdrawal page.

1. Full verification is required. No payout is possible before verification is complete. Finish it with itsme® or by uploading your ID document in My Account → My documents.How do I verify my account with itsme®?

2. Your IBAN must be verified and be yours. Payouts can only go to a bank account belonging to the account holder.How do I change the bank account (IBAN) I use for withdrawals?
3. Check the amount. Make sure what you requested fits within the limits displayed on the withdrawal page.Is there a maximum amount I can withdraw?

Choosing PayPal and it’s not offered? See Why can’t I withdraw with PayPal? Still doesn’t work? Contact Customer Care with your username, the amount and date of your request, and any error message you saw.What should I include when I report a problem?