Verifying your account at Oria

Verify with itsme®, the fastest option, or upload an accepted identity document in My Account → My documents. Verification confirms who you are, your age and your eligibility to play, and you need it before you can use your account as a fully verified player. With itsme®, verification is instant. With a document, it takes 1 working day at most.

Option 1: itsme® (fastest). Follow the verification steps shown during registration or from your account, then approve the request in the itsme® app.How do I verify my account with itsme®?

Option 2: an identity document. If itsme® isn’t an option, verify manually with one of these:

• A Belgian identity card
• A valid passport
• A valid residence permit
• A valid driving licence, where accepted for the verification concernedCan I use my driving licence to verify my identity?

The document must be valid, completely visible and easy to read. If we need anything else, we’ll tell you exactly what’s missing. Once every required check is passed, your account is validated.How do I upload my ID documents?How long does it take for my account to be validated?

Click “Verify with itsme®” on the website, open the itsme® app and approve the request. Once you confirm, your account is usually validated instantly, with no documents to upload.

1. Click “Verify with itsme®” on the Oria website.
2. Open the itsme® app on your smartphone.
3. Approve the request and follow the on-screen steps.
4. After confirmation, your account is normally validated instantly.

itsme® is the Belgian digital ID app, recognised by the government and the Gaming Commission. It lets you prove who you are online without photos or documents, and your data never leaves the secure itsme® environment, so Oria never sees your login details.

If itsme® doesn’t work:

• Install the latest version of the app.
• Check that your mobile number is linked to your itsme® account.
• Restart your phone and try again.
• If it still fails, verify manually with an identity document.Can I verify my identity without itsme®?

Yes, you can verify manually by uploading an accepted identity document in My Account → My documents.

Accepted documents are a Belgian identity card, a valid passport, a valid residence permit or a valid driving licence. The document must be valid, completely visible and easy to read. If it has details on both sides, upload both.How do I verify my account at Oria?How do I upload my ID documents?

After you submit it, the document is reviewed and your account is validated as soon as the required verification succeeds. If we can’t accept it, we’ll explain why and what to upload again.Why was my identity document rejected?

Yes, in the verification situations where a driving licence is accepted. Oria can also accept a Belgian identity card, a passport or a residence permit.How do I verify my account at Oria?

A driving licence can’t be used for every request. For example, it isn’t accepted for permanently closing your account.How can I close my Oria account for good?

To upload your document, see How do I upload my ID documents?, or use itsme® to verify digitally without uploading an ID.How do I verify my account with itsme®?

Yes, with another valid, accepted identity document: a passport, a residence permit or a valid driving licence.How do I verify my account at Oria?

Open My Account → My documents, select the right document type and upload a clear photo or scan.How do I upload my ID documents?

If you have no other accepted document, you’ll need to get a new official document before verification can be completed. Need help with the upload? Contact Customer Care.How can I contact Oria Customer Care?

As soon as the required identity check has been passed, automatically with itsme®, or after a review if you uploaded a document. For a manual check, allow 1 working day at most. It can take longer if the document is unreadable, expired or doesn’t match the details on your profile.

• With itsme®: once the check succeeds, your identity can be confirmed automatically, with no manual document review.How do I verify my account with itsme®?
• With an identity document: make sure the document is valid, clear and consistent with the details on your account. It must be reviewed before verification is complete.How do I upload my ID documents?

If we need another photo, document or detail, we’ll tell you what’s missing and what to do. Still not validated after 2 working days? Contact Customer Care and we’ll check the status with you.How can I contact Oria Customer Care?

Go to My Account → My documents, choose the document type, select “Upload a document”, pick the right file and submit it.

1. Log in and open My Account → My documents.
2. Choose the type of document you’re providing.
3. Select “Upload a document”.
4. Pick the right file and submit it.

To avoid a rejection, show the whole document with all four corners visible, use a sharp image with readable text, avoid glare, reflections and shadows, and keep fingers and other objects off the document.What’s the best way to photograph my ID for verification?

File too large? See What if the file I’m trying to upload is too large? If your upload is not working, contact Customer Care from your player account.Can I send my documents by email instead of uploading them?

Reduce the file size without making the image harder to read. A smaller photo, a tighter crop or a lower export quality usually does the job.

• Retake the photo at a lower resolution.
• Crop the empty margins around the document while keeping all of it in view.
• Save or export the image at a smaller file size.
• Upload from another device or browser.

Every detail must remain clear and legible. Still not working? Contact Customer Care from your player account.Can I send my documents by email instead of uploading them?

Lay your ID on a flat, plain surface in good light, with the whole document and all four corners in view and no glare. A clear photo speeds up verification and saves you a second upload.

• Choose good lighting, ideally daylight.
• Make sure the picture and text are sharp.
• Avoid flash, glare, reflections and shadows.
• Keep your fingers off the document.
• Don’t retouch the image or add filters.
• If there’s information on both sides, photograph the front and the back.

Asked for a selfie with your ID? Hold the document next to your face with the front visible. Both your face and the document should be clear, so use good light and skip sunglasses and filters.

Upload the photo via My Account → My documents. Accepted formats:.jpg,.jpeg,.png and.pdf. Before sending, check whether you can read every detail yourself: if you can, we probably can too.How do I upload my ID documents?

We explain the reason in an email you'll receive about this. Read that email first, it says what needs fixing before you send a new one.

1. Read the rejection email carefully.
2. Fix the issue it mentions.
3. Upload a new copy via My Account → My documents.How do I upload my ID documents?What’s the best way to photograph my ID for verification?

Not sure what the reason means? Contact Customer Care from your player account and we’ll explain what to change, so you can send the right document.How can I contact Oria Customer Care?

Yes, as long as email is suitable for your request. For security and privacy, send them from the email address linked to your Oria account.How can I contact Oria Customer Care?

• Make sure the document is clear and fully readable.
• Show the whole document, and include both sides when required.
• Explain in your email why you’re sending it.

Once it arrives, our team reviews the documents together with your request. To upload them yourself, see How do I upload my ID documents?

Because most identity checks finish in one step, but sometimes we need one more before we can approve a sensitive request or complete your verification. It’s there to protect your account.

It can happen when:

• We need to confirm that the identity document is really yours.
• A request or change on your account calls for stronger security.
• A further check is required by our legal or regulatory obligations.Why does an online casino carry out AML and KYC checks?

Depending on the case, we may ask for more information or a selfie with your identity document. This step makes sure sensitive requests are made by the account holder. If we need it, we’ll tell you exactly what to send.What’s the best way to photograph my ID for verification?

Because we need to confirm two things before paying out: that the account is yours, and that the money goes to a bank account that’s yours. Both checks must be complete first.

1. Your identity must be verified, usually fastest with itsme®.How do I verify my account at Oria?
2. Your IBAN must be validated before it can receive a payout.How do I change the bank account (IBAN) I use for withdrawals?

As a licensed Belgian gaming operator, Oria has identification and verification duties. These checks also protect your account from fraud, misuse and payments sent to the wrong person.Why does an online casino carry out AML and KYC checks?

Tip: get your bank account verified before you’re ready to withdraw, so there’s one less step to wait for when you want your money.

In My Account → My profile, go to the Bank Account Number section, add your bank account and choose instant verification. Your Belgian IBAN is confirmed through your bank’s secure portal in a few minutes, instead of the several days a manual check can take.

1. Log in, open the menu and go to My Account → My profile.
2. Scroll down to the Bank Account Number section.
3. Choose the option to use a new bank account, then click “Add your bank account number”.
4. Select instant verification and pick your bank from the list.
5. You’re redirected to your bank’s secure portal: authorise TrueLayer to check the information needed.
6. You return to Oria. Your IBAN is confirmed and you can request a payout.

To keep in mind:

• Instant verification works with Belgian IBANs only, and the account must be in your own name.
• TrueLayer only reads what’s needed to confirm the account. It never gives us your banking credentials and it can’t move money.
• Bank not listed? See Where can I verify my bank account manually if my bank doesn’t support instant verification?

From the same place in your account. It takes longer, typically a few working days instead of a few minutes.

1. Go to My Account → My profile.
2. Scroll to the Bank Account Number section.
3. Choose the option to use a new bank account, then click “Add your bank account number”.
4. Select manual verification and follow the steps.

Our team then checks the account and links it to your profile. For the documents you can use as proof, see Which documents prove that a bank account is mine?

Whichever route you take, the IBAN must be in your own name. Banks are added to the instant list over time, so it’s worth checking again later whether yours has joined.Which Belgian banks support instant verification?

The current list appears on screen when you start the verification in My Account → My profile → Bank Account Number.

Banks are added over time, so check again if yours wasn’t listed before.

If your bank isn’t listed, you can verify manually in the same place: select manual verification, enter your IBAN and upload a photo of your bank card or a bank identity statement (RIB) showing the IBAN.Where can I verify my bank account manually if my bank doesn’t support instant verification?

Either way, the account must be in your own name.

“Pending” means your bank account has been submitted and is still being checked. Until the check is finished, no payout can go to that account.

How long it should take

• Instant verification: a few minutes, since the check runs directly through your bank.
• Manual verification: several working days, because our team reviews the account.How long does bank account verification take?

Why it may stay pending

• The name on the bank account doesn’t match the name on your Oria profile. Payouts can only go to an account in your own name.Can I use someone else’s bank account for deposits or withdrawals?
• A document is missing or unreadable. In that case, we’ll contact you by email.Why do I need to provide extra proof for my bank account?

The quickest fix: if your bank appears in the instant verification list, redo the verification with instant verification.How can I verify my bank account instantly?

A photo of your bank card showing the IBAN, or an official bank document or statement that shows it, will usually suffice. The proof must clearly show your IBAN and let us confirm the account is yours.

1. Open My Account → My profile → Bank Account Number.
2. Choose the option to add a new bank account.
3. Select manual verification.
4. Enter your IBAN and upload the requested proof.

The IBAN must be fully visible and readable, and the account has to be in your own name, as withdrawals can’t go to someone else’s account.Can I use someone else’s bank account for deposits or withdrawals?

A quicker alternative: if your bank supports instant verification, you can verify the account instantly without uploading anything.How can I verify my bank account instantly?

Because sometimes one more check is needed before a bank account can be validated. We want to be sure the IBAN is really yours and that your payout reaches the right account.

We may ask it when:

• You’ve added more than one bank account.
• We need to confirm who owns the account.
• The document you sent was unclear or the IBAN wasn’t fully visible.
• A further check is required by our legal or regulatory obligations.Why does an online casino carry out AML and KYC checks?

We may request a clear photo of your bank card showing the IBAN, an official bank document or statement showing your name and IBAN, or a further identity check such as a selfie with your identity document.Which documents prove that a bank account is mine?What’s the best way to photograph my ID for verification?

Upload the requested documents via My Account → My profile → Bank Account Number. Once the check is passed, the account can be validated and your withdrawal can go ahead. If your bank supports instant verification, you may be able to verify instantly instead.How can I verify my bank account instantly?

It depends. Instant verification is normally automatic, while manual verification takes longer because our team reviews your document first.

• Instant verification: when the secure check with your bank succeeds, the result is typically processed automatically, with no manual review.How can I verify my bank account instantly?
• Manual: our team must review your proof of your bank account before the IBAN can be validated.Which documents prove that a bank account is mine?

Start either method from My Account → My profile → Bank Account Number. Verify your bank account before you’re ready to withdraw, so there’s one less thing to do when you want your payout. Still pending? See Why does my IBAN still say “Pending”?